Public Utilities Law in Illinois

PrintPrint   EmailEmail   

Author: Attorney Desk Reference Manual; Recent Revisions by Barbara Richardson, Legal Assistance Foundation and Lauren Pashayan, Land of Lincoln Legal Assistance Foundation
Last updated: July 2015

State Statutes and Regulations
Applicants for Service
          Deposit Payment
          Deposit Refund
Low Income Payment Plans
          Budget Payment Plan (BPP)
Deferred Payment Agreements (DPA)
          Deferred Payment Agreements (Low Income)
Utility Shutoff
          Shutoff Notice
Cold Weather Rules
Illness Rules
          Timely Reconnection
Unauthorized Service Usage
          Payment Avoidance by Location
Complaints/Disputed Bills
ICC Complaint
Low Income Home Energy Assistance Program (LIHEAP)
          Eligibility for Emergency Services
Eligibility Requirements for LIHEAP
          Income Guidelines
          Documents Needed for Application
          Length of Application Process
          Dispute Process



Back to Consumer Law Table of Contents
Back to Attorney Desk Reference Manual Table of Contents


State Statutes and Regulations

Eligibility for and discontinuance of electrical, gas, water and sanitary sewer utility service are regulated under 83 Ill.Admin. Code Part 280 and 220 ILCS 5/8-101 et seq.

Back to Top


Utility services owned by municipal corporations are not covered. They may establish their own (primarily water and sewer utility) service rules. Rural electrical cooperatives are not covered.

Each utility must provide all applicants for service a customer information booklet which explains the utility’s credit and collection practices.

Back to Top

Applicants for Service

A utility may deny service to applicants if they have failed to pay past due utility service for the same class of service at the same or a different address, unless (at the option of the utility) the applicant:

  • Pays any past due bill, and/or
  • Provides a deposit, and/or
  • Enters into a deferred payment agreement.

BUT, if the utility accepted the application by telephone from a third party who was not the customer of the services, and did not obtain approval from the customer, the utility cannot collect from the customer if the customer disputes requesting the service. 

83 Ill. Admin. Code 280.30.

Back to Top


Notification of Demand for Deposit: 

Notice must be in writing and include the following:

  • Reason for the deposit,
  • Amount of the deposit,
  • How the deposit is calculated,
  • Payment requirements,
  • Schedule of payments for the deposit,
  • Date by which entire deposit must be paid,
  • Amount can be adjusted if the annual charges for the customer substantially changes,
  • Refund policy
  • Interest policy,
  • Deposit policy for qualified low income customers,
  • How to demonstrate low income qualification, and
  • Availability and contact information for the Commissioner's Consumer Services Division in the event of a dispute.

Calculation of Deposit Amounts

Residential and small business customer deposits cannot exceed 1/6 of the estimated annual charges for the service.

Non-residential, other than small business, customer deposits cannot exceed 1/3 of the estimated annual charges for the service.

Applicant Deposits

An applicant may be required to submit a deposit before getting service if one of the following applies:

  • Previously disconnected for non-payment for same class and type of service;
  • Failed to pay a final bill owning for same class and type of service;
  • Residential customer's credit score fails to meet the utility's minimum standard of credit scoring system;
  • Non-residential customer fails to provide satisfactory credit references;
  • Tampering benefit; or
  • Payment avoidance by location (280.210) applies.

Present Customer Deposits

Current utility customers may be required to pay a deposit if both of the following conditions occur:

  • Customer has paid late four times in the past 12 months, and
  • Account has an undisputed past due balance, which has not been paid for over 30 days beyond the due date.

Residential customers may avoid the requirement to pay a deposit by:

  • Entering into and keeping current with a deferred payment arrangement (DPA) for the unpaid balance,
  • So long as the customer enters the DPA prior to the assessment of the deposit.

May be required to pay a deposit if there is proof that the customer benefitted from tampering.

Large commercial or industrial customers may be required to pay a deposit for indications of financial insecurity in accordance with the utility's tariffs.

Deposit Payment

  • Payment of 1/3 of an applicable deposit with first bill;
  • Remaining 2/3 to be paid in equal installments in next two bill statements.

Note: A deposit required under section 280.210 (payment avoidance by location) can be required in one payment before service is activated.

Deposit Interest

"Interest shall be paid to the customer on all deposit amounts, including installments, held by the utility."

"After 12 consecutive months of accumulated interest, when customer is not entitled to a refund of the deposit, the utility shall automatically credit the customer's account with the interest only. The credit shall be itemized on the customer's next regular bill statement as 'deposit interest'."

Deposit Refund

Deposits must be refunded with interest (by separate check, not by credit on a future bill) after 12 months if service has not been interrupted or the customer has not paid late four times (monthly billing), two consecutive times or three times (bimonthly billing), or two times (quarterly billing) in the 12 month period.

If service is discontinued, any deposit plus interest in excess of any unpaid bill must be refunded within 30 days.

82 Ill. Admin. Code 280.40.

Back to Top

Low Income Payment Plans

Deposits for Low Income Customers

May be required to pay a deposit if:

  • Proof that customer benefitted from tampering, or
  • Service was previously disconnected for non-payment of bill for the same class and type of service.

Exceptions to 280.40 for low-income customers:

  • Credit scoring shall not be the basis for a deposit,
  • Late payments and past due over 30 days under section 380.40(e)(1) shall not be the basis for a deposit,
  • Unpaid final bill that is over 20% of the average annual billing for the residential customer is a basis for a deposit for a low income customer;
  • "1/5 of an applicable deposit may be required within a minimum of 12 days after the issue date of a deposit notice to a low income applicant or customer, with the remaining 4/5 to be paid in equal installments over the next four billing cycles."

Note: "Deposits collected for any reason other than credit scoring prior to a customer's certification as a low income customer shall remain validly held by the utility until the customer meets the refund conditions found in section 280.40."

83 Ill. Admin. Code Sec. 280.45.

Late Payment Fee Waiver for Low Income Customers

Late fees are waived for qualified low income customers.

The utility does not have to waive late fees that were assessed prior to qualification as a low income customer.

Low income customers must re-qualify as a low income customer, or the utility can start assessing late fees on past due amounts. However, no retroactive late fees will be applied for the time when the customer was qualified as low income.

83 Ill. Admin. Code Sec. 280.65.

Preferred Payment Date

Recipients of TANF, AABD, SSI, Social Security, VA, or unemployment compensation benefits, who receive their monthly benefits within 10 days after the utility payment is due, may ask the utility to:

  • Enter into a "levelized" or "budget payment plan" due on a preferred payment date, that is not more than 10 days after the regular due date and is agreed upon by the customer and the company; or
  • Establish a preferred payment date, not more than 10 days after the regular due date.

Note: if the customer pays late more than four times on a preferred payment date, then the customer can be returned to the regular due date. 

83 Ill. Admin. Code Sec. 280.70.

Budget Payment Plan (BPP)

"A process to equalize payments for utility service, based upon the customer's average bill."


  • No past due amount owed
  • May enroll at any time of the year
  • Either pay off the entire past due amount or enter into a deferred payment arrangement to pay off the past due amount.


  • "Unless another timeframe is requested by the customer in writing, utilities shall review each budget plan at least once between the 4th and the 7th month of the term of the plan to ensure that significant shortfalls or credits do not accrue."

Note: "A customer may cancel a budget plan at any time. A utility may cancel when the customer either pays less than the full BPP amount or payment is 21 days in arrears."

83 Ill. Admin. Code Sec. 280.80.

Back to Top

Deferred Payment Agreements (DPA)


Mandatory offering by the Utility:

  • Residential customers shall be eligible for a DPA so long as the customer has not defaulted on a DPA in the last 12 months.

Optional offerings by the utility (at utility's discretion):

  • Applicant may enter into a DPA to pay off a past due amount.
  • A non-residential customer may enter into a DPA to pay off a past due amount.
  • A residential customer may enter into a DPA to pay off a past due amount.

Amounts included in DPA

DPA can only include amounts owed for utility service for which the utility would otherwise be entitled to disconnect the customer's service after proper notice.

DPA default shall not occur as a result of failure to pay non-utility service charges.

Transfer of Service

An existing DPA shall transfer with the customer to the new premises.

Down Payment

To start the DPA, the customer must pay a minimum of 25% of the past due amount.

"At the utility's discretion, the down payment amount may be decreased."

Length of DPA

Utilities must allow a minimum of 4 months to pay the balance, the maximum number of months to pay the balance is 12 months.

At the utilities' discretion, customers can be given more than 12 months to complete their DPAs.

In determining the length of time to offer, the utility shall take into account the customer's ability to successfully complete the DPA.

If the household's income is not sufficient to successfully complete the DPA, then the utility shall advise the customer of the availability of local assisting agencies.

Payment Default

If a customer defaults on the payment plan, but pays the full amount due on the plan before any disconnection, the payment plan must be reinstated, on a one time only basis.


A customer whose financial conditions change during the course of a DPA shall be allowed to renegotiate the length of the DPA with the utility to ensure its successful completion.

A renegotiation is allowed one time during the course of a DPA if:

  • The customer is willing to discuss the customer's financial circumstances,
  • The customer has at least made the down payment on the original DPA,
  • The DPA is not currently in default status.

Through renegotiation, the utility shall not be obliged to extend the term of the DPA any longer than 4 to 12 additional billing cycles beyond the original term of the DPA.

Renegotiation does not preclude a customer's right to reinstate a defaulted DPA prior to disconnection.

Note: the right to establish a Winter DPA under section 280.135 shall be unaffected by any default on a DPA under this section.

83 Ill. Admin. Code 280.120.

Deferred Payment Arrangements (DPA) for Low Income Customers

Low income customers shall be eligible for all the provisions described in Section 280.120 from April 1 through November 30. 

In addition, a low income customer shall be entitled to the altered provisions described in this Section. 

Down Payment

A utility may require a maximum down payment of 20% towards the past due amounts 

By agreement with the customer, the utility may include current billing amounts with the past due amount as the total balance from which the 20% down payment may be calculated. 

Length of DPA Term

  • Set by the utility at 6 to 12 billing cycles. 
  • Utility discretion may set the term for a period longer than 12 months. 
  • No reinstatement fee for DPA by low income customers.

Amended DPA: 

Utility shall offer an amended DPA to a low income customer who is in default on a first DPA if the customer has made at least two consecutive full payments under the first DPA and the customer has not been in default on the first DPA for more than 90 days. 

The amended DPA shall be for the same term or longer than the term of the first DPA. 

As a condition of entering the amended DPA, the utility may require the customer to participate in the payment option described in Section 280.80. (Budget Bill) 

83 Ill. Admin. Code 280.120.

Back to Top

Utility Shutoff

A utility may disconnect service when a customer fails to:

  • Make a required deposit,
  • Pay a past due bill,
  • Make payments due under a deferred payment agreement,
  • Provide access to the meter after the utility has made a written request,
  • Cooperate with civil authorities, or
  • Otherwise comply with Illinois Commerce Commission rules.

Other reasons for shutoff include:

  • Occupant usage without a valid customer of record,
  • Theft of service and/or tampering, or
  • Unsafe conditions.

Disconnection Prohibited on Military Personnel on Active Duty

No utility shall disconnect gas or electricity at the residential premises that was the primary residence of a service member immediately before the service member was assigned to military service. 220 ILCS 5/8-201.5(b).

83 Ill. Admin. Code 280.130.

Shutoff Notice

The utility must give written notice to the customer of a shutoff. The utility cannot act on a notice after 45 days without issuing a new notice. At the time of shutoff the utility must attempt to contact the customer to inform him of the shutoff.

Shutoff cannot occur after 2:00 p.m. unless the utility agrees to reconnect that same day for a standard charge. Shutoff cannot occur on weekends or holidays unless reconnection is also available on those days.

The ICC rules include the required form utility shutoff notice. 

83 Ill. Admin. Code 280 Appendix A

Back to Top

Cold Weather Rules


220 ILCS 5/8-201: It is the public policy of this State that no person should be denied essential utility service during the winter months due to financial inability to pay. It is also the public policy of this State that public utilities and residential heating customers deal with each other in good faith and fair manner.

Gas or electric service providing the primary source of heat may not be shutoff on any day that the National Weather Service forecasts that the temperature will be 32 degrees or below, or on any day preceding a weekend or holiday, where the weather Service forecasts 32 degrees or below during the holiday or weekend.

Service Member or Veteran

The utility cannot disconnect service of a service member or veteran December 1 through March 31. 220 ILCS 5/8-206(1).

83 Ill. Admin. Code 280.130.

From December 1 through March 31, gas or electric service providing the primary source of heat may not be disconnected at any residence for non-payment of a bill or deposit unless:

  • The utility has offered the customer a deferred payment agreement with a maximum of 10% of the amount due and owing down  and extending payments for the past due amount and any required deposit over at least four months not to extend beyond the following November (this requirement applies even if the customer has defaulted on a payment agreement in the last twelve months); and
  • The utility has offered the customer a levelized budget payment plan; and
  • The utility has offered the customer the names, telephone numbers and addresses of agencies which may provide assistance to customers in paying their bills, and
  • The shutoff notice gives the customer at least six working days to pay the amount past due or contact agencies for help.

A utility may not require a down payment for a deposit from a residential customer greater than 20% of the total deposit requested from December 1 through March 31. 

83 Ill. Admin. Code 280.135.

Back to Top

Illness Rules

Utility shutoff is prohibited for up to 60 days after receiving a valid medical certificate where shutoff would aggravate existing serious illness of a "permanent" resident of the premises.

The illness must be certified to the utility by a registered physician or a local board of health. The certification must be in writing and state:

  • The name and service address of the ill persons,
  • That s/he is a resident of the premises,
  • The name/address/telephone number of the certifying entity,
  • The nature of the illness, and
  • The period of time during which termination will aggravate the illness. 

Initial certification may be by telephone if written certification is followed within seven days.

If service is disconnected but illness certification is made during 14 days within the disconnection, service must be restored. Service can be restored after 14 days at the utility's discretion.

A medical payment arrangement automatically starts after 30 days. You must continue to pay your current bill.

What are the payment terms of the medical payment arrangement?

It depends on whether your valid medical certification was received by the utility before your service was disconnected.

Medical payment arrangements prior to disconnection:

  • The first payment shall be for 1/12th of the total amount owed,
  • The balance paid in 11 equal installments with future bills.

Medical payment arrangements after disconnection:

  • The first payment shall be for 1/4th of the total amount owed
  • The balance paid in 9 equal installments on future bills.

How many medical certificates may I get in 12 months?

One, unless you pay off the total account balance. After 12 months, you may get a new medical certificate and medical payment arrangement.

83 Ill. Admin. Code 280.160.

Back to Top


Any former customer who used gas or electric as the primary source of heat, but whose service was disconnected due to nonpayment of a bill or deposit from December 1 of the prior winter's heating season through April 1 of the current heating season is eligible for reconnection and a deferred payment arrangement, subject to the following limitations:

  • A former customer is eligible for reconnection and enter a deferred payment arrangement only between November 1 and April 1 of the current heating season, if the former customer has not applied for energy assistance and only between October 1 and April 1 of the current heating season, if the former customer has applied for energy assistance.
  • A utility shall not be required to offer reconnection and a deferred payment arrangement to a former customer in two consecutive years;
  • The customer must have paid at least 33-1/3% of the amount billed for services after December 1 of the prior year, and
  • The former customer is not eligible for reconnection if the utility can show that the former customer enjoyed the benefit of tampering with the wiring, pipes or meters or the customer received the benefit of such tampering.

The customer must pay 1/3 of the amount past due and 1/3 of any deposit required by the utility to obtain reconnection.

83 Ill. Admin. Code 280.180.

A customer may demonstrate to the utility (or by filing a complaint to the ICC) that s/he does not have the financial ability to pay 1/3 of the amount past due and the deposit. The customer may be reinstated upon a payment of a "reasonable amount." 220 ILCS 5/8-207. The ICC has interpreted by rule a "reasonable amount" to be 20% of the amount past due and 20% of the deposit. 83 Ill. Admin. Code 280.180. This rule may be subject to challenge as unrelated to the ability of the customer to pay. Note that low income customers automatically qualify for financial inability standing.

Prior to October 1 of the year, utilities that provide the primary heating service to a residence must notify customers whose service has been disconnected due to nonpayment of a bill from the previous December until September 15, how they can have service restored.

Note: The Illinois Commerce Commission adopted a resolution, urging local utilities to impose a moratorium on disconnections during the winter for certain eligible persons, and proposed more favorable winter reconnection rules for certain eligible persons. Clients should be referred to their local utility to determine if the utility has implemented the ICC resolution.

Right to Timely Reconnection

Once you are eligible for reconnection, the utility must turn on your service within specific time limits.

You are eligible for reconnection if you have provided a valid medical certification, or have taken care of the reason your service was cut off and have given the utility all required applicant information.

If the utility does not meet the time limits it may not charge you a reconnection fee. If the delay is for 2 or more calendar days and was not your fault, the utility shall credit your account 2 non-prorated monthly customer charges, 3 if the disconnection was in error.

Reconnection time limits vary depending upon on your situation.

  • If you provide a valid medical certification, the utility must reconnect your service within 1 business day.
  • If the utility disconnects you in error, your service must be reconnected within 1 business day. You will not have to pay a reconnection fee.
  • Your electric, water or sewer service must be reconnected within 4 calendar days once you are eligible.
  • Your natural gas service must be reconnected within 7 calendar days once you are eligible.

The reconnection time limits do not apply if:

  • The utility is denied access to reconnect the service,
  • The disconnection occurred at place other than meter as a result of lack of access,
  • Repair is needed to correct damage or an unsafe condition, or
  • Delay is caused by unanticipated and foreseen circumstances.

83 Ill. Admin. Code 280.170.

Back to Top

Unauthorized Service Usage

Treatment of Illegal Taps

Utility shall investigate high bills resulting from an abnormal or unexplained increase in consumption when a customer makes such a complaint within 30 days of receipt of a utility’s bill. The utility may collect from the customer who benefitted from, cooperated in or acquiesced to the tap.

83 Ill. Admin. Code 280.190.


The utility has the burden of proving by a preponderance of the evidence that tampering has occurred with the utility's wires, pipes, meters or other service equipment, that the customer has benefitted from the tampering, and that the utility's billing is reasonable.

83 Ill. Admin. Code 280.200.

Payment Avoidance by Location (PAL)

Allows utility to seek payment from persons seeking to use a pattern of action to avoid payment for service used at a specific service location. 

There are very specific requirements to apply PAL, all must be met.  PAL applies when:  new application from service location; former customer who was disconnected for non-payment at the same service location still resides at the service location; and, the new applicant occupied the service location during the time the previous customer's debt accrued. 

Utility must demonstrate with evidence that a pattern of payment avoidance is occurring by a person or persons at a location.

There are very specific notice requirements. Notice shall include a detailed description of the problem and the facts and evidence that the utility has to support the PAL allegation. 

When the utility has proof that PAL is occurring, it can request 1/3 of the estimated annual charges for the premises to be paid in full prior to service.

Burden of Proof: It shall be the sole responsibility of the utility to prove with evidence that PAL has occurred. The person accused of PAL shall have the right to the full evidence possessed by the utility and the opportunity to present information to refute the allegations. 

83 Ill. Admin. Code 280.210.

Back to Top

Complaints/Disputed Bills

Customers may dispute bills. Utilities must have a local and/or toll-free telephone number in each office transacting business with the public available to hear applicant/user/customer disputes. Where possible, they should also have a means of electronic receipt of customer complaints. The utility company must respond within 14 days of receipt.

Utility companies must inform complainants that they may speak with a supervisor if dissatisfied. Supervisors must tell complainants they may seek review of the utility’s decision on a bill by the Consumer Services Division of the Illinois Commerce Commission, and give them the appropriate phone numbers and addresses.

If a customer disputes a particular bill, the utility may not shutoff service.

83 Ill. Admin. Code 280.220.

Back to Top

ICC Complaint

A customer, applicant, or user may file a complaint with the ICC. The first step is to file an informal complaint with the Commission’s Consumer Services Division. The informal complaint should:

  • Be made in writing, in person, or by telephone;
  • State the name of the utility and the name, address, account number, telephone number of the complainant;
  • State the nature of the complaint;
  • State the specific relief requested.

The Consumer Services Division must:

  • Advise the utility about the complaint, after which the utility has 14 days to respond;
  • Review and investigate the complaint;
  • Advise the parties of the results of the investigation within a reasonable time not to exceed 14 days following receipt of the utility’s response.

Complainants dissatisfied with the decision of the Consumer Services Division may file a formal complaint with the ICC.

Utility service may not be shutoff while an informal or formal complaint is pending.

83 Ill. Admin. Code 280.230.

To file an informal complaint visit the ICC web site, or call one of the following numbers:

 (800) 524-0795
 (217) 782-2024 (Springfield)
 (312) 814-2888 or 814-2887 (Chicago)


State of Illinois Building
160 North LaSalle, Suite C800
Chicago, IL 60601-3104

Illinois Commerce Commission
527 East Capitol
Post Office Box 19280
Springfield, IL 62794-9280

Back to Top

LIHEAP Program


The Illinois Low Income Home Energy Assistance Programs (LIHEAP) has provided support to thousands of Illinois residents. An important goal of LIHEAP is to "ensure availability and affordability of heating and electricity services to low income households." One-time grants are awarded to households that are at or below 150 percent of the Federal Poverty Level. See 27 Ill. Reg. 2139, amending 47 Ill. Admin. Code 100.103 (eff. 1/24/2003). Created by amendments to the 1989 Energy Assistance Act, the LIHEAP program offers three different grants to income eligible households:

  • Cash Assistance (CA): Cash Assistance will be provided to income eligible households whose energy bills are included in the rent and whose rental costs are greater than 30% of the total household income. Also, payments will be made directly to the household in cases where the energy provider is not participating in the program.
  •  Direct Vendor Payment (DVP): Households that pay for their own energy driven utilities – gas, electricity, liquid propane, oil – will be eligible to receive energy assistance benefits in the form of a one-time payment to the vendor representing a percentage of the average primary and secondary bills for the months between November and April.
  • Emergency Services (ES): Emergency Services grants will be offered starting in October and will continue to be available through May 31 or until funds are exhausted. The amount of the Emergency Service grant generally will be the minimum requirement to reconnect the household. An applicant may only receive an ES grant once during a program year, for a particular utility.

Eligibility for Emergency Services

The Emergency Services (ES) component is available to income eligible applicants who meet the following criteria:

  • The household must have made a "good faith effort" at maintaining service(s) or provide a portion of the amount needed for reconnection. A "good faith effort" is defined as the applicant making payment to the household's energy vendors of no less than ten percent (10%) of the applicant’s income during the previous 90 days or 20% of the total amount owed, whichever method is more beneficial to the applicant. A good faith effort requires a payment of at least $75. If the applicant has not made this/these payment(s) then s/he will be required to pay an amount specified in the LIHEAP operations manual of the Illinois Department of Commerce and Economic Opportunity (DCEO). The good faith rule may be waived if the household's source of income has been permanently terminated for at least 30 days and a new source of income has not commenced; or
  • An Emergency Services payment may be made on behalf of an applicant with a disconnect notice from an energy vendor and whose household contains a member experiencing a medical condition that necessitates a continuous supply of home energy. The applicant must provide a Medical Certificate that has been completed by a medical practitioner.

Eligibility Requirements for LIHEAP

Income Guidelines

All households that fall within the established income guidelines are eligible, regardless of whether they pay for their utility services directly or through their rent payment. The income guidelines are based on 150% of the Federal Poverty level published by the U.S. Department of Health and Human services. Click here to view the current income guidelines of the Illinois Department of Commerce and Community Affairs (DCEO). 

Documents Needed for Application
  • Proof of income for the past 30 days (wage stubs, medical eligibility card from Public Aid, award letters from Social Security, etc.).
  • Copy of most recent gas and light bill, or stub of paid bills (cannot be shut-off notice).
  • Social Security card or proof of Social Security number for everyone in the household (if the applicant does not have a social security number, then a "dummy" social security number will be issued when a legal document such as a birth or marriage certificate, driver’s license, with the date of birth is presented).
  • Rent receipt or rental agreement. The name, address and telephone number of the landlord should be written on the back.

47 Ill. Admin. Code 100.250.

Length of Application Process

The total application process for LIHEAP can take up to 45 days. The local administering agency will notify the applicant in writing within 30 days from the date of application. If determined eligible, the grant will be issued either to the applicant or to the utility company within 15 days after approval of the application.

Emergency Service assistance will be provided within 48 hours from the date the client application is complete (all client documentation has been submitted). Notification to the utility must be made within the same 48 hours after determination of eligibility. 47 Ill. Admin. Code. 100.220.

Dispute Process

If the applicant feels s/he is denied benefits unjustly, s/he must make a request for an informal conference at the local agency within 30 days from notification of denial. This can be done verbally or in written form and should be addressed to the local agency. The conference must take place within 15 days from the date of request.

If the applicant is not satisfied with the outcome of the conference, he or she must request a state review within 30 days of the informal conference. The state review should be directed to the Illinois Department of Commerce and Economic Opportunity (DCEO). DCEO will review the case and make a decision. If the applicant does not accept the results of the state review, the applicant has 30 days from the date of mailing of the state review letter to request in writing a formal hearing. The formal hearing must take place within 30 days of the date of request.

The dispute process rules are codified at 47 Ill. Admin. Code 100.90. To file a dispute, write or contact the Illinois Department of Commerce and Economic Opportunity, LIHEAP, Division of Economic Opportunity, 620 East Adams St., Springfield, IL 62701; or LIHEAP, Division of Economic Opportunity, 100 West Randolph, Chicago, IL 60601, phone 800-252-8643 or TDD 800-785-6055.


Back to Top
Back to Consumer Law Table of Contents
Back to Attorney Desk Reference Manual Table of Contents

Printed from:


We welcome your comments and suggestions